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Returns Policy

(Warranty & Changed your mind)

Due to several factors results will vary greatly from person to person including; skin tone, hair colour, hair growth cycles, frequency of use, and the way your body responds to IPL.

12 month Warranty Return (Handset, Safety Glasses & Power cord)

Every Bondi Laser @ Home handset & power supply cord has a 12-month manufacturers warranty. Safety Glasses, powerpoint adaptors & Bondi Beauty Bag are not covered in the manufacturers warranty. You have 12 months from the date of receipt to process a warranty application. If your product is defective and you wish to return it send us a short film of the handset not working. You can do this by emailing: returns@bondi-body.com In the unlikely event, the handset requires replacing, you will need to send the defective device back. Once this has been received we will send out a replacement device and refund you for the cost of the return postage. This will be refunded back to the order payment credit card. To begin a Warranty Return please send a email to the following, including your order number – returns@bondi-body.com

Every Bondi Laser @ Home handset & power supply cord & Safety Glasses has a 12-month manufacturer’s warranty. UK & EU powerpoint adaptors & Bondi Beauty Bag are not covered in the manufacturer’s warranty. You have 12 months from the date of receipt to process a replacement warranty application. If the handset, Power Cord or Safety Glasses is defective and you wish to return it for a new replacement handset, power cord & safety glasses, you can do this by emailing: returns@bondi-body.com with your 4 digit order number.

If you have identified a fault within 30 days of delivery of your purchase, you have a right to a refund if you inform us within 30 days after the date of delivery. Subject to the defect/fault verification, we will refund the price of the defective/faulty device along with the delivery charge. You can do this by emailing: returns@bondi-body.com with your 4 digit order number.

Please note the following:
Bondi Laser @ Home packaging must be completely intact (not damaged, marked or dirty) & returned with the handset, safety glasses, power cord, all adaptors & user manual. Packaging returned damaged, marked or dirty will not be eligible for a refund.

Changed Your Mind

If you have changed your mind within 30 days of delivery of your purchase, you have a right to a refund if you inform us within 30 days after the date of delivery. Subject to the returns verification, we will refund the price of the of the purchase price. Bondi Laser @ Home packaging must be completely intact (not damaged, marked or dirty) & returned with the handset, safety glasses, power cord, all adaptors & user manual. Packaging returned damaged, marked or dirty will not be eligible for a refund.
You can do this by emailing: returns@bondi-body.com with your 4 digit order number.

50 Day Money-back Return

Bondi Laser @ Home IPL Hair Removal System including Beauty Travel Bag. We have a 50-day money-back guarantee commencing from the date of receipt. Returns which arrive back outside the 50th day – will NOT be offered a refund. The refund is the purchase price only. Bondi Laser @ Home packaging must be completely intact (not damaged, marked or dirty) & returned with the handset, safety glasses, power cord, all adaptors & user manual. Packaging returned damaged, marked or dirty will not be eligible for a refund. ** The complementary Bondi Beauty Bag must be returned unused with-in it’s original packaging. If you would like to keep the Bondi Beauty Travel Bag & return the Bondi Laser @ Home IPL System. In that case, your refund will be minus the cost of the Travel Bag £19.90 & original order freight charges. Customers are responsible for all shipping costs. To create a return please send an email marked Money-back Return include the 4 digit order number sent to you in the purchase confirmation email – returns@bondi-body.com

Returns for Individual Bondi Beauty Travel Bags

You have 16 days from date of receipt to return the item(s).

Bondi Beauty Travel Bag & packaging must be return unused, not damaged, marked or dirty.

The customer is responsible for all freight charges for returns.

We strongly recommend you send any returns using track/signed.

Refunds are issued back to the payment method within 7-10 days of receiving the return.

To create a return, please email: returns@bondi-body.com

PLEASE NOTE: WE WILL NOT ISSUE A REFUND IF RETURNED GOODS / PACKAGING ARRIVE BACK DAMAGED. We do not offer refunds for returns outside of the 50th day from date of receipt. We strongly recommend any return orders done by using tracked & signed for. If goods are returned and do not arrive no refunds / replacement devices can be issued.

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