Refund policy

You have 12 months from receipt of the order for replacement warranty application. If the handset, Power Cord or Safety Glasses is defective and you wish to return them for a new replacement handset, power cord & safety glasses, please email images or video of the faulty item along with your order number to returns@bondi-body.com 

If you have identified a fault within 30 days of delivery of your purchase, you have a right to a refund if you inform us within 30 days after the delivery date. All contents with the original accessories and packaging must be completely intact. Subject to the defect/fault verification, we will refund the price of the defective/faulty device. To begin the return process, we will require you to send a video of the issue and images showing the packaging is intact along with the order number to returns@bondi-body.com.

If you have changed your mind within 30 days of delivery of your purchase, you have a right to a refund of the purchase price. Subject to the return verification, refunds are to the purchase price. The exterior plastic wrapping must be completely intact (not damaged, marked or dirty). To begin the returns process, please send images showing the packaging is intact along with your order number to returns@bondi-body.com

Bondi Body reserves the right to refuse any returns based on damaged, marked, or dirty packaging and the contents of all orders.

* Applies To Bondi Body Laser@Home V2 & Bondi Body Mini Laser *

• 50 days from the date of delivery / attempted date of delivery.
• Refund of the product purchase price only.
• Packaging must be completely intact (not damaged, marked or dirty).
• The handset, safety glasses, power cord, all adaptors, user manual, & Beauty bag must not be damaged, marked or dirty.
• Orders must be returned in all Bondi Body original packaging.
• To begin the returns process, please email images showing the exterior packaging (front, back and sides), interior packaging, Bondi Body handset, user manual, power cord, UK & EU plug adapters, and beauty bag, along with the order to returns@bondi-body.com
• Refunds are subject to the onsite return verification process.

Orders must be returned within 50 days of the delivery date / attempted delivery date.

Bondi Body reserves the right to refuse any returns based on damaged, marked, or dirty packaging and the contents of all orders.

The customer is responsible for all freight charges for returns.

Bondi Body Laser @ Home packaging & contents must be completely intact (not damaged, marked or dirty) & returned with the handset, safety glasses, power cord, all adaptors & user manual. Packaging which arrives damaged, marked, or dirty will not be eligible for a refund.

We strongly recommend you send any returns using track/signed.

Refunds are issued to the payment method within 7-10 business days after approval.
To create a return, please email: returns@bondi-body.com.

PLEASE NOTE: WE WILL NOT ISSUE A REFUND IF RETURNED GOODS / PACKAGING ARRIVE BACK DAMAGED.

We strongly recommend any return orders done by using tracked & signed for. Returns which are lost in transit are not issued a refund or replaced. Bondi Body reserve the right to refuse any returns based on damaged, marked, dirty packaging & contents of all orders.